Terms and conditions of purchase

Purchases made at MaxMovil B2B are subject to the general purchase conditions contained on the page at the time the corresponding purchase order is placed. The formalization of an order entails their full acceptance. These purchase conditions have been exposed in due time, in accordance with current legislation.

After registering as a customer and validation by us, you can make your purchases on the web easily and quickly. Please, before making your first purchase, contact us to carry out the aforementioned validation

Prices

PRICES DO NOT INCLUDE 21% VAT, nor do they include shipping costs that will depend directly on the payment method you choose and the amount of your purchase.

As soon as you have chosen your items, you can immediately get the quote on the checkout page.

Shipping costs and Delivery commitment:

The delivery time of your order will depend on the service you contract, its availability and the place where you want to receive it. Deadline for processing orders on the dat: 2:30 PM from Monday to Friday, one hour less in the Canary Island. The service you contract, its availability and the place where you want to send it. Cut-off time for processing orders during the day: 2:30 p.m. Monday to Friday, one hour less in the Canary Islands.

Delivery times

Note: If you are registered, you will be able to Check the status of your order ONLINE with your login and password.

For items that are not in stock,you must add 2 additional business days to the delivery standard time indicated. We will notifity you if this deadline is not met.

Shipping Costs

*The following territories are included in the "Countries outside the EEC" field: France Overseas, Corsica, Sardinia, San Marino, Switzerland and the United Kingdom.

All these amounts they include VAT and can be increased depending on the number of items, the volume of the package and its weight. You will be notified the final price in the shopping cart.

Surcharges for payment method:

If you choose "Paypal" or "Cash on delivery" as payment method, a surcharge of 2% will be added to your total purchase (including postage).

For example, if you want to buy a mobile for €35 cash on delivery and you are in the peninsula, the total to pay would be:

User responsibility:

The user or client is responsible for verifying before formalizing the order that the shipping address is correct and that it includes all the necessary information for delivery, including street, number , floor, door, postal code, province, municipality and country.

In the event that the shipping address is wrong, Max-G-Mobile SL will not be responsible for delivery delays or additional shipping costs to complete delivery to the correct address. The customer may choose to pay the increase in the shipping cost or request a refund of the order, from which the costs of shipping to the wrong address will be deducted, even if the order had the free shipping promotion applied, since the The order could not be completed due to negligence on the part of the client.

Total = mobile price + shipping costs shipping + 0.02*(mobile price+shipping costs) = €35 + €3.5 + €0.77 = €39.27

By transfer or credit or debit card you would only pay the shipping costs, that is:

Total = mobile price + shipping costs = €35 +€3.5 = €38.5

The final price will be you can easily see if you select the item, the destination and the payment method. It is not necessary to register for this.

Important: Shipments to the Canary Islands, Ceuta, Melilla and countries outside the EEC have customs costs not indicated. Take this into account when making the purchase, the agency upon delivery of your order will ask you to pay these expenses.

Delays in deliveries in the Peninsula and Balearic Islands

If at any time the shipment of your purchase was to be delayed, we would contact you by email or phone well in advance and we would give you the new deadline delivery, if you do not agree, you can cancel the order without any commitment.

Payment methods

MaxMovil.com allows you to make payments in the following ways:

1. Bank transfer.

Make a transfer for the value of the purchase in the name of MaxMovil.com to one of the accounts that we make available to you at the following Spanish entities: Bankia and Banco Santander. The account number will be automatically provided to you when you place the order. In the transfer you must indicate the order number; Within 24/48 hours after confirmation by our bank, the shipment will be made to the address you have indicated. It is not necessary to send us proof by fax, we will send you an e-mail confirming receipt of payment or you can check it online, in your customer account.

The order will be reserved for 2 days. If you think it will take longer time to make the payment. Please contact us.

2. Cash on delivery.

Available for shipments to the Peninsula, the Balearic Islands and Portugal for amounts less than 1 000 €. You will receive your order by GLS at the indicated address, which you must pay for when it is received. Cash on delivery only accepts cash. Cheque are not accepted. This form of payment has a surcharge of 2% on the total of your purchase. This payment method is not available for shipments to the Canary Islands, Ceuta and Melilla, nor for orders equal to or greater than €1000.

If you are going to make your first purchase in MaxMovil B2B and the chosen payment method is cash on delivery we will contact you to confirm your information and proceed with the shipment. Please, indicate a phone number where we can reach you.

In any case, MaxMovil B2B reserves the right not to accept the shipment for cash on delivery if we think there are sufficient reasons for it (false data, possibility of fraud, impossibility of contacting the customer, previous orders rejected...) giving as the only option, payment by transfer, payment by card or bank deposit.

If the order is not accepted by the customer after it has been confirmed and sent, the customer must pay MaxMovil.com all the costs incurred. An invoice will be sent to you by email and/or regular mail.

3. Credit Card.

You can pay comfortably with your VISA, Mastercard or Eurocard card through the Banco Santander payment gateway. We will not have access to the information you provide about your card. Only secure cards are accepted, that is, you will be asked to identify yourself as the legitimate holder of the card. Each bank entity has its way of identifying the user. Find out about card securitization (3D Secure System and Verified by Visa) on your bank's website or at your branch.

4. Pay at office.

You can come to our offices to pick up and pay for your purchase here, with a card or paying in cash. We will contact you to confirm that your order is ready.

5. Paypal

With PayPal you can make purchases on the Internet safely and without sharing your financial information with any merchant. This form of payment has a surcharge of 2% on the total of your purchase.

The first time you pay with PayPal, you will be automatically registered. ethically in a PayPal account (for free). In order to complete the purchase, you will need to enter your credit or debit card details. The card data will be stored securely within your PayPal account, and you will be able to use it at MaxMovil.com and other commercial websites that accept PayPal.

For security in In case of doubt about the authenticity of the user or improper use of a PayPal account, we reserve the right to reverse such an operation. how to immediately notify PayPal to block the account.

6. Bizum

It is the mobile payment solution, driven by by Spanish banking, instant, fast, comfortable and universal.

Completely secure, which incorporates a double validation factor and complies with the European payment directive PSD2, but that does not mean that users take longer to make the payment! Thanks to the association that Bizum makes between your mobile phone and your bank account, the user can make the payment in less than 25 seconds.
You only have to use your phone number, without the need to enter other data card or account. This will surely allow you to complete your purchase more easily.
And, of course, with the confidence that the application of procedures and guarantees equivalent to those of other banking methods supposes, for businesses and consumers.

Once the order has been paid and confirmed, the purchase invoice will be sent to you by email by default, so that you can have her where and when she wants and, in addition, with the purpose of preserving the environment. However, if you expressly request it, we can send you the invoice by regular mail free of charge.

Guarantees of your purchase

MaxMovil.com, guarantees according to current laws and the following conditions all the items it sells. In any case, at MaxMovil.com we will respond to the lack of conformity of the new products that are manifested within a period of three years from the delivery and as a subsidiary responsible, the manufacturer. We will also be responsible for the lack of conformity of the products sold as reconditioned or pre-owned that are manifested within a maximum period of one year, in accordance with current legislation.

In the event that the purchased good does not conform, the consumer will have to right:

To choose between demanding to repair or to a replacement of the the item if it is not possible to repair (in both cases free of charge and within a reasonable time), unless it is impossible or disproportionate. If, once the repair is completed and the good is delivered, it is still not in accordance with the contract, the buyer may demand replace the good or reduce the price or the resolution of the contract in accordance with the provisions of the regulation. During the six months after the delivery of the repaired good, the seller will respond to the request of the non-conformities that led to the repair.

If the replacement fails to bring the good into conformity with the contract, the buyer can demand the substitution of the item or the reduction of the price or the resolution of the contract in accordance with the regulation. The price reduction and the resolution of the contract will proceed, at the consumer's choice, when the consumer cannot demand the repair or replacement and in the cases in which these have not been carried out in reasonable time or without major inconvenience to the consumer. The resolution will not proceed immediately. when the lack of conformity is of minor importance.

Unless proven otherwise, it will be presumed that the lack of conformity is manifested in the six months after delivery already existed when it was delivered, except when this presumption is incompatible with the nature of the good or the nature of the lack of conformity .

The consumer must inform the seller of the lack of conformity within two months of becoming aware of it. Unless proven otherwise, it shall be understood that that the communication of the consumer has taken place within the established term.

Repair and replacement suspend the calculation of the terms for the exercise of actions referred to in this law. In other words, the time from when the non-conformity is notified and it is fully resolved will be added to the time limit. while the 3-year legal guarantee remains.

In order to make this guarantee effective, the purchase invoice is an essencial requirement. The client will lose The right to guarantee when the product does not comply with the conditions of the manufacturer's limited guarantee. Any physical damage, damage from moisture or water exposure, or damage from mishandling by the end user voids the warranty.

Guarantee processing

All the items we sell have the following guarantees:

Manufacturer's warranty

In the case of mobile phones and electronic items considered "non-consumables" it is 3 years from the date of purchase by the end customer. Depending on the manufacturer, the phone accessories have a 1-year warranty, any Official Technical Assistance Service (SAT) of the brand that is in your area or anywhere in Spain or Europe, can take care of the repair in case of failure , for your convenience you would not have to send us the item to repair it, contact us if you want to know the SAT closest to your town or call the brand's Customer Service phone number. The SAT will not charge you anything as long as the fault detected is covered by the guarantee. Always attach the purchase invoice that is sent to you with the phone. MaxMovil B2B will never take charge of the repairs as long as there is a technical service in Spain. We can advise you and put you in contact with the technical services, but we will not be able to take charge of the repair.

If there was no SAT for the brand of the item you purchased in Spain , we will be the ones in charge of managing the repair as long as the fault is from the factory. Shipping costs in this case are shared (you pay shipping to our warehouse)

MaxMovil B2B only accepts returns of defective or DOA products . Before returning any item, you must contact us via email rma@maxmovil.com or call us at 965 106 148 to have proof of the return.

Management of DOAs

Before returning any item, you must contact us via email rma@maxmovil.com or call us at 965 106 148, to have proof of return.

For a defective item to be considered DOA, it must meet ALL of the following requirements:

• Date of purchase invoice less than 30 days away
• Date of sale to final customer less than 15 days ago
• Item in condition optimal, that is, as received, keeping all the packaging, accessories, manuals, wrappers, without visible external defects (scratches, bumps, etc...)

If all the aforementioned requirements are met, maxmovil B2B will bear the return costs.

After receiving the product in our warehouses, Maxmovil B2B will proceed to check its status before shipping a new product, AT NO COST if the product is defective and meets the requirements to be considered DOA.

You can also manage your DOA through the web http://rma.maxmovil.com/

Applicable law

Purchases made at MaxMovil B2B are subject to to current Spanish regulations and the rest of concordant legislation, understanding that purchases are made at MAX-G-MOBILE SLU CIF: B-53750527 with registered office at Av. Aguilera 47 bajo. 03007 ALICANTE (Spain).

Regarding any discrepancy or divergence that may arise regarding compliance or interpretation of the purchase agreement reached, or any of its conditions, the parties are submitted to the Courts and Tribunals of ALICANTE..

The declaration of nullity of one or more of the non-essential established purchase conditions will not entail the nullity of the purchase agreement reached that will continue in force.

The content of this page is subject to changes and modifications. Therefore, you should review it regularly.

Last update: 05/03/2022