Guarantee of purchase

In the event that the purchased good does not conform, the consumer will have to right:

To choose between demanding to the repair, or to a replacement the item if it is not possible to repair (in both cases free of charge and within a reasonable time), unless it is impossible or disproportionate. If, once the repair is completed and the good is delivered, it is still not in accordance with the contract, the buyer, through a simple declaration, may demand the replacement of the good or a price reduction or the enfing of the contract in accordance with the provisions of the rule. They will be free for the consumer, including the expenses that are necessary for the goods to be brought into conformity, especially the expenses of shipping, transportation, labor or materials. The process will be carried out within a reasonable time from the moment the employer has been informed of the lack of conformity and without major inconvenience for him. During the 2 years after the delivery of the repaired good, the seller will be responsible for the lack of conformity that motivated the repair.

If the replacement fails to put the good in accordance with the contract, the buyer can demand repair the item, reduce the price or the resolve the contract in accordance with the regulation.

The price reduction and the resolution of the contract. Will proceed, at the consumer's choice, when the consumer cannot demand repair or replacement and in cases where these have not been carried out within a reasonable period of time or without major inconvenience for the consumer. The resolution will not proceed when the lack of conformity is of minor importance.

Unless proven otherwise, it will be presumed that the lack of conformity manifested n the six months after devivery already existed when it was delivered.

The consumer must inform the seller of the lack accordingly within a period of two years from when he became aware of it. Unless proven otherwise, it will be understood that the consumer's communication has taken place within the established period.

Repair and replacement suspend the calculation of the deadlines for the exercise of the actions referred to in this law. In other words, the time from when the lack of conformity is notified and it is completely resolved will be added to the remaining time of the legal guarantee of 3 years.

In order to make this guarantee effective the purchase invoice is an essential requirement. The client will lose The right to guarantee when the product does not comply with the conditions of the manufacturer's limited guarantee. Any physical damage, damage from moisture or water exposure, or damage from mishandling by the end user voids the warranty.

The consumer can contact both MaxMovil.com or, for their convenience, the manufacturer of the product, which in most cases makes available a network of technical services or a telephone service for guarantee management. Contact us to inform you duly of the available options.

Telephone Customer service phone: 965 106 148
Customer service email: sac@maxmovil.com
Contact form: Click here

If a Google device (Pixel or Nexus) fails 15 days after purchase, it is best to contact Google directly. You have more information here.

If the warranty period for your product had expired or the repair was not covered by the warranty, MaxMovil.com puts our technician service at your disposal technician, who will be able to assess the damage suffered by your product and present you with a repair estimate.

Contact our customer service to find out if your product can be It was repaired by our Technical Service:

Customer service telephone: 965 106 148
Customer service email: sac@maxmovil.com
Contact form: Click here