Extended Returns Service
MediaMax gives you the option of adding to your purchases the
option to return unsold stock.
What does the Extended Returns Service involve?
This optional service is designed to help you manage your inventory with greater security, allowing you to return a product purchased within the first 30 calendar days after receipt of the order, without any inconvenience.
To access this benefit, you only need to add it at the time of purchase.
Benefits of the service
Reduced commercial risk
Minimise the impact of products that do not sell as quickly as expected.
Better stock management
Buy with greater confidence, knowing that you can return whatever does not sell.
Simple and transparent process
Minimise the impact of products that do not sell as quickly as expected.
Exclusive service for B2B customers
Designed specifically for businesses like yours.
How does it work?
1. Add the service to your purchase
When placing your order, activate the Extended Returns option for the products you want.
2. Complete your order
Once confirmed, the service will be automatically enabled for the selected items.
3. Manage your inventory with no risk
During the 30 calendar days, you may return products that you have not sold.
4. Request a return if necessary
If you decide to return any product, you simply need to contact our team before the period expires.
Terms of service
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The return must be requested within a maximum of 30 calendar days from receipt of the product.
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The product must be returned in the same condition in which it was sent, that is, unused, unsealed, in its original packaging and with all accessories.
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Returns outside the time limit, or of damaged, tampered-with or unsealed products, will not be accepted.
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The cost of the service is 1% of the value of the selected product. That value is non-refundable.
How can I request an extended return?
1. Log in to your account and locate the order.
2. Request the return, stating that you purchased the Extended Returns Service.
3. Our team will validate the request and send you the shipping instructions.
4. Once the product has been received and checked, the corresponding refund will be issued.
Frequently asked questions
No. The service is only available at the time of placing the order.
Returns will not be accepted. The deadline is firm and starts from the moment you receive the parcel.
No. The additional 1% is the price of the right of return, and it is not refunded even if it is not used.
No. Returns are only accepted if the product is in the same condition in which it was delivered.
Yes, you can use the Extended Return on the products you wish. It applies individually to each product, not to the order as a whole.